What should you consider before closing an account?
Withdraw any positive balance first. Closing an account with funds inside takes longer because the cashout has to be processed separately. If you have an active bonus, finishing the wagering or forfeiting the bonus through support clears the way for a clean withdrawal.
Cool off for a short break
A cool off is the simplest option for a temporary break. Open account settings, choose responsible gambling, then select cool off and pick a duration from 24 hours up to one month. The account locks immediately and you cannot log in or deposit until the period ends. Funds in the account stay safely on hold.
Self exclusion
Self exclusion is the longer option, running from six months up to permanent. Once active, the exclusion cannot be reversed early. This is intentional and is one of the strongest responsible gambling tools available. Set self exclusion in the same responsible gambling section of the account.
Permanent closure
If you want to close the account permanently for reasons other than problem gambling, send a closure request through the help centre. Include the registered email and the reason for closure. The support team will confirm any remaining balance, arrange the final withdrawal and close the account once funds clear. Closure usually completes within a few business days.
What happens to your data after closure?
Account closure ends marketing communication immediately. The underlying account records are retained for the period required by anti money laundering rules, which is typically five years after closure. Identity documents are stored securely during that window and then deleted. Detail on data handling sits on the privacy policy page.
Can you reopen a closed account?
Cooled off accounts reopen automatically when the period ends. Self excluded accounts cannot be reopened until the exclusion period fully expires, and permanent self exclusions cannot be reopened at all. Voluntarily closed accounts that were not linked to a responsible gambling concern can be reopened on request through support.
If you need help deciding
If closure is on your mind because gambling has stopped being fun, please read the responsible gambling page first. The tools there cover a wide range of less drastic options. Free, confidential support is available 24/7 from the Gambling Helpline on 0800 654 655 and online at gamblinghelpline.co.nz. Reaching out is a strong move, not a weak one.
Final balance and pending bets
Before a final closure runs, the system checks for pending bets, unsettled tournament prizes and unfinished bonus playthroughs. Pending bets settle on the normal schedule, tournament prizes are credited at the next leaderboard close, and unfinished bonuses can either be played to completion or forfeited on request. Once everything is settled, the remaining balance is sent back through the requested withdrawal method and the account moves into closure.
Account history after closure
Once an account is closed you no longer have access to the in account history through login. If you need a copy of your bet history, deposit and withdrawal log or bonus history, request it through support before closing. Records are then exported in PDF form and sent to the registered email. After closure, individual record requests are still possible through the data rights process described in the privacy policy.
Removing yourself from marketing
If the goal is simply to stop marketing rather than close the account, every email contains an unsubscribe link in the footer. SMS opt out is handled by replying STOP to the message. Push notifications can be turned off from your device's notification settings. None of these affect access to the account or any in account features and they take effect immediately.
Where else can you read about this?
For tools that pause rather than close, the responsible gambling page covers cool offs and self exclusion in detail. For data handling questions linked to closure, see the privacy policy.
Talking to support
When you contact support to close the account, lead with the registered email and a one line summary of the request. The team confirms identity through the usual KYC channels, runs the balance and bonus check described above and walks you through any final steps. If the request involves a responsible gambling concern, support flags the case for a senior reviewer who has additional time to spend on the conversation and can connect you to external services if helpful.
Common reasons players close accounts
The most common reasons for closure are a quiet period in life when gambling no longer fits, a deliberate switch to a different operator such as royalistplay.online, or a budget reset after a long session. The closure flow handles all three identically. The platform does not require a reason and the team never pushes back on the decision. The only conversation that gets a little longer is the responsible gambling case, and that is only to make sure you have the support you need before stepping away.
Timing and notice
Standard closure completes within three business days. Closure linked to a self exclusion is immediate. If you need closure to happen before a specific event, like a payday or a holiday, mention the deadline in the support message and the team will prioritise the request. Once closure completes, a confirmation email goes out and the registered email continues to receive only the records required by law during the retention window.
If you change your mind during the standard closure window and the account was not linked to a responsible gambling concern, the request can be cancelled by replying to the closure confirmation email. After the closure completes the standard reopen flow applies.
For tools to step away without closing, the responsible gambling tools cover most short term needs and leave the account intact for when you are ready to return.
After closure
Once an account is closed the registered email continues to receive only required regulatory communications during the retention window, with no marketing messages. If you ever want to return after a voluntary closure, support can guide you through reopening the original profile where eligible, which preserves the history of your previous play and any unredeemed loyalty perks where the retention period still allows.